Faq

What do the room prices include?
Room prices include: bike rental, free Wi-Fi throughout the hotel.
Can I pay by credit card?
Yes, we accept all major credit cards: Visa, MasterCard, Maestro, CartaSì, American Express and Diners.
Is it safe to pay by credit card?
Your booking is absolutely secure, as all personal data is encrypted and treated with confidentiality.
The details of your credit card (number and expiration date) are required as a guarantee: the hotel reserves the right to check the validity of the credit card before arrival, Requesting the authorization to the circuit of membership for an amount equal to that provided in case of no-show or late cancellation.
Bookings received with incorrect, missing or invalid credit card codes are not considered confirmed – and therefore guaranteed – reservations.
How do I know that my booking has been confirmed?
Immediately after making your reservation, you will receive an email confirming the successful booking with a summary of your stay.
What happens if I cancel my booking?
Bookings made through the direct website www.hotelhelvetiajesolo.com, if there are no special offers, can be cancelled and/or modified without penalty until 16.00 on the day before the arrival date.
For other special offers, please refer to the cancellation policy indicated within the promotion used.
What happens in case of no-show, early departure, cancellation or changes after the deadline?
In case of no-show, early departure and/or modification/cancellation after 16:00 on the day preceding the arrival date, a penalty equal to the cost of the stay up to a maximum of three nights will be applied. This amount will be charged to the credit card entered in reservation as guarantee.
For other special offers, please refer to the cancellation policy indicated within the promotion used.
What time can you arrive at the hotel? What time do you have to leave the room on the day of departure?
The room can be occupied from 14:00 of the arrival date. On departure, the room must be vacated by 11:00.
For any particular need, please contact our staff in advance who will be happy to help you.
Can you check out late at night?
For any particular need, please contact our staff in advance:
– to the telephone number +39 0421 370082
– E-mail info@hotelhelvetiajesolo.com
Do you have reserved parking? How much does it cost?
Parking in the hotel with limited parking spaces is available for the exclusive use of our guests. In addition to these parking spaces, a car park is available at 500 meters from the hotel, not guarded and open 24 hours. A parking space is reserved for each room booked. The service is subject to a charge.
Are baby cots available in the room? How much do they cost?
Yes, if you are travelling with a baby we will arrange for a comfortable cot in your room. The supplement varies from 20 euros per night.
Do you have facilities and services for the disabled?
The structure, being characterized by many stairs, is not suitable to accommodate customers with disabilities. Our staff is at your disposal for any particular need in this regard.
Do you have rooms for smokers?
The hotel is 100% non-smoking. For any requests our staff is available.
At what time is breakfast served?
American breakfast buffet is served from 7.00 to 11.00.
Do you have proposals for those with special dietary needs?
In case of special dietary needs, gluten-free and organic products are available. On request we can prepare menus for athletes. Our staff is at your disposal for any particular need in this regard.
Does the Hotel Helvetia also have internet access?
Throughout the hotel you can connect free of charge to the hotel’s Wi-Fi network for the duration of your stay. Ask at the reception for your password to enter and you can browse without time limits and free.
How much does the Internet cost?
The hotel’s Wi-Fi connection is completely free for hotel guests.
Are there rules for pets?
Small pets are allowed, with an additional cost. Our staff is available for any particular need.
What is the cost of a beach cot/chair?
For each room booked there is the possibility of having a beach place consisting of a parasol, a cot and a deck chair, bookable and payable.
Are there any rooms with sea view?
Some rooms partially overlook the sea. Our staff is available for any particular need.
Are there special agreements or discounts for guests?
We have special offers for our guests:
– Caribe Bay discount: special discount on the purchase of a ticket for Caribe Bay, the N.1 aquatic theme park in Italy.
– Discounts and agreements at some restaurants and pizzerias
Other special agreements you can find constantly updated in the “”Offers”” section of our website www.hotelhelvetiajesolo.com or request them directly to our staff who is at your complete disposal for any particular need.
Do you offer a bicycle rental service?
Our guests can rent for free our bikes (from 9 to 19) for pleasant excursions in Jesolo and surroundings. Discover Jesolo Ambient Bike!
Do you have laundry service?
Yes, we have a laundry service. Our staff is available for any particular need.
Do you have room service?
Yes, room service is available 24 hours a day.
What kind of treatment can you book?
At the Hotel Helvetia we offer rates with room and breakfast. Our staff is available for any particular need.

If you still have any other questions, do not hesitate, our staff is available for any particular need at the following addresses:

– Telephone: +39 0421.370082
– E-mail: info@hotelhelvetiajesolo.com